AutomateFrom R8 500 + R950/mo
Site / WhatsApp chatbot
A friendly assistant that answers your leads 24/7 and books meetings — on your website or on WhatsApp.
What it is
In plain English
A chatbot is an assistant that sits on your website or your WhatsApp number and talks to visitors the moment they arrive — day or night. It answers the questions you get asked over and over, points people to the right page, and captures the details of anyone who wants to buy or book.
It can be as simple as a guided set of buttons (fast, predictable, no AI cost) or a smarter assistant that understands typed questions and answers from what it knows about your business. Either way, the goal is the same: nobody who reaches out is left waiting, and good leads don't slip away because you were asleep or on a job.
When you need it
Is this you?
You need this when enquiries arrive faster than you can answer them — especially after hours — and you can feel leads going cold because no one replied in time.
- Enquiries come in at night or over weekends and you only see them the next working day.
- You answer the same handful of questions — price, hours, location, availability — a dozen times a day.
- People message your WhatsApp and drift off to a competitor who replied first.
- You'd book more meetings if someone could grab the lead's details the moment they're interested.
How we build it
What actually happens
- 1
Choose the right kind
We decide together: a rule-based bot (buttons and guided paths — free to run, totally predictable) or an AI assistant that understands typed questions. Most businesses start rule-based and upgrade later.
- 2
Map your real questions
We list the questions you actually get and the answers you'd want given — in your tone. This becomes the bot's script or its knowledge.
- 3
Wire up booking and hand-off
When someone's ready, the bot captures their details and either books straight into your calendar or hands a warm lead to you — by email, WhatsApp or into your CRM.
- 4
Put it where your leads are
We add it to your website, connect it to your WhatsApp Business number, or both — so it meets people on the channel they already use.
- 5
Test, launch and tune
We run real conversations through it, fix anything awkward, and keep refining the answers once it's live and you can see what people actually ask.
Example
How it plays out in practice
A family-run guesthouse in the Drakensberg gets most of its enquiries on WhatsApp — and a lot of them land after 8pm, long after the office has closed. By morning, some guests have already booked the next place that replied.
- 1
A guest messages at 9pm
Someone planning a long weekend WhatsApps the guesthouse: “Hi, do you have a room for 2 nights from the 14th?” The bot replies in seconds, not the next morning.
- 2
The common questions are answered
It handles the usual ones instantly — rates, whether pets are allowed, check-in time, and how to find the place — all in the guesthouse’s warm, friendly tone.
- 3
The booking enquiry is captured
Once the guest is keen, the bot collects the essentials: name, dates (14–16th), number of guests, and a contact number. Nothing is forgotten because the bot always asks.
- 4
The owner gets a warm lead
A tidy message lands on the owner’s phone: “Booking enquiry · 2 guests · 14–16 March · call Thandi on 082…” — ready to confirm first thing.
- 5
The guest feels looked after
Instead of silence, the guest got an instant, helpful reply and knows their dates are noted — so they wait for the guesthouse instead of booking elsewhere.
The after-hours enquiries that used to leak away overnight now arrive as warm, captured leads by morning. The owner stops competing on “who replied first” — because now it’s always them.
What we'd need from you
To get started
- The questions you get asked most, with the answers you'd want given.
- Your booking link or calendar — and who a hot lead should reach.
- Your WhatsApp Business number, if you want it on WhatsApp.
- A sense of your tone — formal, friendly, to-the-point.
- Where it should live — website, WhatsApp, or both.
Timeline
How long it takes
A rule-based bot is usually live in about a week. A smarter AI assistant typically takes 2–4 weeks once we have your questions and answers.
What can affect that:
- WhatsApp adds a few days — connecting a WhatsApp Business number goes through Meta's approval.
- Booking that writes straight into your calendar takes longer than simply emailing you the lead.
- An AI assistant that answers from your documents needs those documents gathered first.
What affects the price
Why it costs what it costs
Every build is scoped to your situation. These are the things that move the number — so there are no surprises on the call.
- Rule-based or AI
- Guided buttons are quick to build and free to run. An AI assistant that understands typed questions costs more to build and carries a small per-conversation running cost.
- Where it lives
- Website only is the simplest. Adding WhatsApp — or running both — is more to set up and connect.
- Booking integration
- Emailing you a captured lead is straightforward. Writing a confirmed booking into your live calendar is more to build and test.
- How much it needs to know
- A short FAQ is light. A bot that answers across your whole product range or document library is a bigger build.
- Languages
- One language is standard. Handling English plus, say, Afrikaans or isiZulu adds scripting and testing.
Ready to build something that works?
Tell us what you need. We'll tell you honestly if and how we can help.