Two different jobs, two different tools
Business email has two distinct jobs. There's the inbox — where you read, reply, and run the conversation. And there's transactional sending — automated messages triggered by things happening on your website, like a contact form submission.
Most setups treat these as one thing and run everything through the inbox provider. That works until it doesn't. Inbox providers aren't optimised for triggered sending; deliverability suffers quietly, and you often don't know until a lead tells you they never got your reply.
The inbox
The client-facing inbox runs on the existing hosting account — a `@digitalblastmedia.co.za` address that looks professional, routes to a real inbox, and doesn't require moving anything that already works.
For most small businesses, the right answer isn't the most expensive one. It's making what you have work correctly.
Transactional sending through Resend
The contact form sends through Resend — a dedicated transactional email service — rather than the inbox provider. The sender is a `noreply@` address routed via a dedicated sending subdomain so it doesn't interfere with the main domain's email configuration.
Enquiries arrive at `sales@` within seconds. Deliverability is consistent. The two concerns — inbox and triggered sending — stay cleanly separated.
Authentication — why it matters and what we configured
SPF and DKIM are DNS records that let receiving mail servers verify that a message claiming to be from your domain was actually sent by an authorised service. Without them, your outbound mail is unauthenticated — and servers that can't verify the sender often bin the message quietly.
We configured both for every sending source: the inbox provider and the Resend subdomain. Authentication is one of those things that's invisible when it's right and expensive to diagnose when it's wrong.
What this means for your business
A professional email address on your own domain, outbound mail that reaches people, and a contact form that delivers reliably. That's the baseline — and it's more common to get it half-right than to get it fully right.
The Email & Workspace offering covers the full setup: inbox configuration, transactional sending if you need it, and DNS authentication across all your senders. Book a discovery call if you're not confident your current setup is delivering correctly.